Settings
Widget Customization
Preview
Auto-popup Message
Growth/Pro onlyShown when the widget opens automatically on product pages. Leave blank to use the default product-page prompt.
AI Tone
Escalation Notifications
Add a notification email so you're alerted when the AI escalates a conversation to your team.
AI Actions
Allow AI to cancel orders
When enabled, the AI can cancel unfulfilled orders after verifying the customer's identity via email. Shipped orders cannot be cancelled.
Auto-approve refunds under
Refund requests below this amount are processed automatically. Set to 0 to require manual approval for all refunds.
Data & Privacy
Chat records older than 90 days are automatically deleted to protect customer privacy. Export your data at any time to keep a local backup.
Danger Zone
Deleting your account removes all data immediately. This cannot be undone. If you're unsatisfied, contact us at hello@aubeai.io before deleting.